VIALAND THEME PARK GENERAL RULES

1. All visitors must have a valid daily ticket or Vialand Card to enter the park. Entry is not permitted without a valid daily ticket or Vialand Card. A valid ID or passport must be presented during the ticket purchase process.
2. Visitors must keep their entrance tickets/cards with them until the end of their visit.
3. A daily ticket or annual card grants access to all park attractions for the entire day. Additional services such as carnival games, souvenirs, food & beverages, photo services, and Fast Pass wristbands are not included in the ticket price and require separate payment.
4. 4) Theme park tickets, cards, and package_included products/services are non_transferable and non_refundable. Unused tickets can only be rescheduled for a different date.
5. Visitors under 15 years old must be accompanied by an adult. The accompanying adult must be at least 18 years old.
6. Tickets/cards obtained through social media campaigns, events, or fair organizations cannot be sold or resold via social media or online sales platforms. Tickets or cards found to be resold in violation of park rules will be canceled.
7. Bringing food, alcoholic, or non_alcoholic beverages into the theme park is not permitted. Guests under the influence of alcohol or drugs are not allowed to use entertainment units. Visitors found violating this rule will be removed by the theme park management.
8. Weapons, sharp objects, explosives, and other hazardous materials are strictly prohibited. Items such as frisbees, balls, scooters, skateboards, bicycles, and roller skates, which may endanger guests or disrupt pedestrian traffic, are not allowed.
9. For the safety of all visitors and pets, animals are not permitted in the theme park.
10. Frisbees, balls, and similar objects that could endanger guests or obstruct staff, as well as scooters, skateboards, bicycles, roller skates, and other equipment that may disrupt pedestrian traffic, are not permitted in the park.
11. Smoking is only allowed in designated areas, and violations are subject to penalties under Law No. 4207 and related regulations. Vialand Theme Park Management or the person(s) authorized by the management has the right to prevent visitors from entering the park and/or remove them from the park in cases of theft, aggressive behavior, violation of park rules, failure to follow the queue order, or any actions that jeopardize the peace and security of Vialand Theme Park due to non_compliance with the specified security rules.
12. All photographs, videos, and audio recordings taken by visitors are for personal use only. Any commercial use, reproduction, or production of these materials for commercial purposes is strictly prohibited without written permission.
13. For security reasons, the theme park is monitored by a camera system at all times.
14. Safety and comfort restrictions apply to all attractions, including limitations based on health status, weight, height, age, and the need for a companion.
15. In addition to these, special restrictions are indicated on rule signs and enforced by park staff. Visitors are responsible for adhering to and complying with these restrictions.
16. All visitors must be in good health and free from medical conditions that could pose a risk. If you have any concerns regarding mental, physical, or chronic health conditions, please consult a medical professional before visiting.
17. For detailed information on accessibility, please refer to our Disability Policy on our website or contact our call center before purchasing tickets/cards for disabled guests. 0850 210 85 63
    • • Guests with disabilities must enter the theme park with a companion.
    • • For any questions, visitors should contact the call center or the park infirmary before joining the waiting line.
    • • Ride attendants may prevent a disabled guest from riding if there is a clear risk to their health.
    • • Companions are fully responsible for their decision to allow the disabled guest to ride, considering physical abilities, safety signs, ride assessments, and inherent risks.
    • • If assistance is required for seating or exiting a ride, staff may provide support but are not authorized to lift the guest due to a lack of training in safe lifting techniques for specific disabilities.
18. Visitors with conditions such as pregnancy, heart disease, back or neck issues, recent stitches, or high blood pressure should not use the rides. Vialand Theme Park is not responsible for any crises, illnesses, or panic attacks experienced after using the rides despite having the above_mentioned medical conditions, and guests will be liable for any resulting damages.
19. Entertainment units always carry a certain level of risk. By participating, you acknowledge and accept these inherent risks that a reasonable person should be aware of. Visitors must consider these risks and behave responsibly while using the entertainment units. It is essential to follow all written warnings, restrictions, and verbal instructions provided by the staff.
20. For safety reasons, using selfie sticks, mobile phones, cameras, or similar devices on Vialand Theme Park rides is strictly prohibited, as dropped items could harm others.
21. Visitors are responsible for their valuables, and the park is not liable for any lost or stolen items. Locked lockers are available for rent to store personal belongings securely.
22. Vialand Theme Park Management may change the working hours of the Theme Park or related areas, close the Theme Park, and/or temporarily restrict guest access to any part of the park. Additionally, it may suspend entrances if necessary, without prior notice, and without providing refunds or compensation.
23. The operation of entertainment units in Vialand Theme Park may be affected by weather conditions and maintenance activities. During the day, visitors can obtain information from Theme Park staff regarding attractions that are closed due to technical maintenance. Guests are not entitled to a ticket refund for attractions that are temporarily or permanently closed during the day due to adverse weather conditions or technical maintenance.
24. The following activities are strictly prohibited in Vialand Theme Park:
    • • Selling goods or services within the park without prior approval from Theme Park Management.
    • • Distributing any form of written or printed materials without authorization.
    • • Conducting unauthorized demonstrations, meetings, or similar activities.
    • • Displaying flags, banners, posters, or similar materials containing emblems or symbols for protest or celebration purposes.
    • • Engaging in any activity that disrupts the safety, comfort, or peace of other guests.
    • • Carrying out any actions that interfere with the proper operation of the Theme Park.
    • • Guests who are required to carry weapons or similar items due to their duties are strictly prohibited from using the entertainment units.
25. All guests entering Vialand Theme Park are considered to have read and accepted the Vialand Theme Park General Rules.
26. Vialand Theme Park reserves the right to modify all terms and conditions at any time without prior notice.
27. ENTRY AND TICKETING
    • • Ticket Requirement and ID Verification: A valid ticket (daily ticket or Vialand Card) is required for entry to Vialand Theme Park. Presentation of an ID card or passport is required when purchasing a ticket. Visitors without a valid ticket will not be permitted to enter the park.
    • • Ticket Retention: Please keep your ticket (physical ticket or mobile/QR code) with you throughout your visit. Park staff may check tickets within the park at any time.
    • • Services Included and Not Included in the Ticket: Your ticket entitles you to unlimited access to all amusement rides and attractions within the theme park throughout the day. The following services are not included in the ticket price and are charged separately: Parkour courses, carnival games, souvenir shops, food and beverage services, photo services, fast-track wristbands, and similar additional services.
    • • Refund and Date Change Policy: Transfers and refunds are not available for theme park daily tickets, cards, or any products/services included in ticket packages. Date changes are only permitted for unused tickets.
    • • Prohibition of Ticket and Complimentary Ticket Voucher Sales: The sale of tickets that have been purchased or provided free of charge as part of promotions, campaigns, or events is strictly prohibited. If such tickets are found to be offered for sale on social media, online platforms, or through any other channel, they will be deemed invalid and the right of entry will be revoked.
28. AGE RESTRICTIONS FOR ENTRY TO THE THEME PARK AND SUPERVISION REQUIREMENTS
    • • Supervision Requirement for Children: Visitors under the age of 15 (excluding age 15) are not permitted to enter the theme park on their own. These visitors must be accompanied by an adult who is at least 18 years old and has purchased a theme park entrance ticket or card. The accompanying adult is responsible for the safety and behavior of the child within the park. Any legal, criminal, or financial liability arising from accidents, adverse incidents, or damages caused to third parties by guests under the age of 18 within the theme park shall be the responsibility of the guest and the accompanying adult guardian.
    • • Exit from the Park and Supervision Responsibility: Visitors under the age of 15 are not permitted to leave the park without a valid adult companion (parent, legal guardian, teacher, or group supervisor) in accordance with security protocols. Such visitors may exit the park only when accompanied by a companion who is at least 18 years old. For student groups and organized group visits, exits from the park must take place under the supervision of the group leader or teacher. Park staff carry out reasonable monitoring and guidance to ensure visitor safety. However, due to the park's open-area nature and visitor density, the supervision responsibility of the accompanying adult continues. The park management cannot be held liable for incidents that occur outside the supervision of the accompanying adult and that are not caused by the fault of the operator.
29. PROHIBITED ITEMS, SUBSTANCES, AND PETS
    • • Food and Beverage Restrictions: Bringing food, alcoholic beverages, or non-alcoholic drinks into the theme park is not permitted. Security personnel are authorized to conduct bag and item checks at the entrance and within the park. Items that are not allowed may be temporarily confiscated by park management or their consumption within the park may be prevented. Visitors who insist on violating this rule will have their access to the park terminated. Guests are not permitted to use rides and attractions while under the influence of alcohol or drugs. Visitors identified in such a condition will have their access to the theme park terminated.
    • • Prohibition of Dangerous Items: The following items are strictly prohibited from being brought into the park or used to enter the park: any type of weapon (firearms, sharp or piercing objects), explosive or flammable materials, chemical substances, and other hazardous items. Security personnel are authorized to inspect for such items and, if necessary, notify the relevant authorities.
    • • Dangerous Equipment and Toys: Entry with items that may pose a danger to guests or obstruct park staff, such as frisbees, balls, and similar objects, is not permitted. Additionally, equipment that may interfere with pedestrian traffic, including scooters, skateboards, bicycles, roller skates, and similar items, is not allowed inside the park.
    • • Pets: Pets may only be brought into the park with the approval of theme park management and must be kept in a stroller, carrier, cage, bag, or similar container for the safety of both the animals and other visitors. Walking pets within the theme park is strictly prohibited. Certified guide dogs accompanying guests with visual or hearing impairments are exempt from this rule. The owner is fully responsible for the control of the guide dog within the park and for any potential damage it may cause to the surroundings.
30. SAFETY AND CONDUCT RULES
    • • Smoking and Tobacco Products: Penalties for violations in areas where smoking is prohibited are determined in accordance with Law No. 4207 and the relevant legislation.
    • • Authority of Park Management to Intervene and Remove Visitors: Park management and authorized staff have the right to deny entry to the park and/or remove visitors from the premises in the following situations: theft, aggressive behavior, harassment or threats, violation of park rules, cutting in line while waiting, failure to comply with safety rules, endangering the peace and safety of other visitors, being under the influence of alcohol or drugs, engaging in unauthorized commercial activities within the park, or behavior that disrupts public order. In such cases, the ticket fee will not be refunded, and the relevant authorities may be notified if necessary.
    • • Lost Child Procedure: If a child under supervision becomes separated from their accompanying adult or is lost within the park area, the situation must be immediately reported to park staff or to the Security/Information Desk. Upon notification, the lost child procedure implemented by the theme park will be activated, and the necessary guidance and coordination will be provided to locate the child. During this process, it remains the responsibility of the accompanying adult to ensure the supervision and oversight of the child.
    • • Emergency Procedures: In the event of emergencies such as fire, earthquakes, or similar situations, visitors are required to follow the announcements, directions, and safety signs provided within the park. Emergency exits and assembly points have been designated throughout the theme park, and information regarding these areas is displayed within the park. In case of a medical emergency, the nearest park staff member or security personnel should be informed immediately. First aid and medical services are available within the theme park.
31. PHOTOGRAPHY, VIDEO, AND SECURITY SYSTEMS
    • • Photography and Video Recording: Photographs, videos, and audio recordings taken within the park are permitted for personal use only. The commercial use, sale, publication, or reproduction of these materials without prior written permission is prohibited. Prior written approval from park management is required for the use of professional recording equipment (such as tripods, gimbals, etc.) and for any commercial filming or photography. If the personal data or personality rights of third parties appearing in photographs or videos taken by visitors are violated, all legal, criminal, and financial liabilities arising from such actions shall rest solely with the visitor who recorded and/or shared the content. Vialand Theme Park shall not be a party to any administrative or legal disputes arising from such violations. Visitors acknowledge and accept that they may appear in general promotional, advertising, and social media recordings conducted within the Theme Park, and that they irrevocably grant permission for such images to be used by Vialand in commercial media. For the safety of visitors, the park is monitored 24/7 by an internal CCTV security system. Camera recordings are processed in accordance with the Personal Data Protection Law No. 6698 (KVKK) and are stored within the legally prescribed retention periods. For detailed information regarding camera recordings, you may review our KVKK Privacy Notice on our website: https://www.vialand.com/en/kvkk-ve-bilgi-toplumu-hizmetleri
32. RIDES, ATTRACTIONS, AND HEALTH RULES
    • • Ride and Attraction Usage Restrictions: Each ride and attraction has specific restrictions regarding age, height, weight, health conditions, and supervision requirements in order to ensure safety and comfort standards. These restrictions are clearly stated on the information signs located at the entrance of each attraction. Our staff are authorized and responsible for enforcing these restrictions.
    • • Age Restrictions for Rides and Attractions: Age Wristbands and Ride Usage: For safety reasons, guests under the age of 12 are required to wear color-coded wristbands corresponding to their age upon entry to the Theme Park. Meeting the age requirement alone does not eliminate the height requirement for rides; both conditions must be satisfied in order to use an attraction. The safekeeping of the wristband and its presentation to staff at ride entrances is the sole responsibility of the accompanying adult. If a child's wristband is removed, torn, or lost within the park, the system will consider the child to be over the age of 12. In such cases, the visitor and their accompanying adult acknowledge and undertake in advance that the park operator bears no responsibility for any rule violations or safety risks that may arise, and that all material and moral liability rests unconditionally with the accompanying adult.
    • • Health Conditions: Guests must be in good general health in order to use the rides and attractions. Visitors with the following conditions are strongly advised to consult their doctor before using the rides: pregnancy, heart conditions, high/low blood pressure, back/neck/spine problems, recent surgery, epilepsy, dizziness, motion sickness, panic attacks, or other chronic medical conditions. It is the visitor's own responsibility to accurately assess their health condition and decide whether to use the rides and attractions.
    • • Natural Risks and Responsibility: Due to their nature, rides and attractions involve high speeds, heights, sudden movements, and similar dynamic elements, and therefore may include certain physical risks. By entering the park and using the rides and attractions, you are deemed to have accepted these natural and unavoidable risks on behalf of yourself and any person you accompany. For your safety: please read the written safety instructions at the entrance of each attraction, strictly follow the verbal warnings and instructions given by staff, use safety equipment (such as seat belts and protective gear) correctly, and do not act contrary to staff instructions while on the ride. If these rules are not followed, the park shall not be responsible for any accidents that may occur. In the event of any bodily risk or accident involving children during or after the use of attractions, the accompanying adult who fails to fulfill their duty of supervision and oversight of the child shall be held responsible.
    • • Prohibition of Electronic Devices and Selfie Sticks: The use of selfie sticks, mobile phones, cameras, photo cameras, tablets, GoPro devices, and similar electronic devices on rides and attractions is strictly prohibited.
    • • Valuables and Storage Lockers: Visitors are responsible for their personal valuables. Paid, lockable storage lockers are available within the park. Vialand Theme Park cannot be held responsible for items (such as glasses, phones, wallets, etc.) that are not placed in the lockers and are carried by visitors during ride use if they fall, are damaged, or are lost. The responsibility for safeguarding valuable items rests entirely with the visitor.
33. SPECIAL PROVISIONS FOR VISITORS WITH DISABILITIES
    • • Information for Visitors with Disabilities: Guests with disabilities are kindly requested to review our Disability Policy on our website or the link below before purchasing a ticket/card, or to obtain information from our call center. https://www.vialand.com/en/kurallar Phone: 0850 210 85 63
    • • Accompanying Adult Requirement: Visitors with disabilities must enter the park accompanied by at least one companion. The companion must be at least 18 years old and capable of meeting the needs of the visitor with disabilities. The accompanying person is responsible for the safety and needs of the visitor with disabilities within the park.
    • • Ride and Attraction Use and Staff Assistance: Before using the rides and attractions, please carefully read the safety instructions and restriction information displayed at the entrance of each attraction. If you have any questions, you may contact park staff or the Guest Relations Office for assistance. Our staff may refuse boarding if they determine that the health condition of a visitor with disabilities poses a clear risk for the use of a ride or attraction. Accompanying persons must consider the visitor's physical condition, safety rules, and the characteristics of the attraction when deciding whether the visitor should board, and they assume full responsibility for this decision. Our staff may provide assistance during boarding and disembarking; however, they do not have the authority or responsibility to lift visitors with disabilities. Any lifting or physical support must be provided by the accompanying person.
34. PARK OPERATING RULES AND CHANGES
    • • Operating Hours and Park Closure: Vialand Theme Park Management reserves the right, when deemed necessary, to change operating hours, close the Theme Park, temporarily restrict visitor access to certain areas, or suspend admissions without prior notice, without specifying a time frame, and without creating any right to refund or compensation.
    • • Ride Maintenance and Temporary Closures: Rides and attractions may be temporarily closed due to weather conditions (such as strong winds, rain, or storms), force majeure events, safety requirements, or periodic maintenance. For the current status of rides and attractions, you may contact the Guest Relations Office or park staff. No ticket refunds will be issued due to ride closures arising from the reasons stated above.
35. PROHIBITED ACTIVITIES WITHIN THE PARK
    • • Commercial Activities and Unauthorized Actions: The following activities are strictly prohibited within the park: unauthorized commercial activities (sale of goods/services, advertising, promotions), distribution of written or printed materials such as brochures or flyers, unauthorized events or performances, picnics, birthday organizations, professional photography for special occasions, meetings, protests, political activities or propaganda, use of emblems, flags, banners or posters, behavior that disturbs the safety and peace of other visitors, activities that disrupt park operations, begging, and unauthorized fundraising. Visitors who fail to comply with these rules will be removed from the park, and the relevant authorities may be notified if necessary.
    • • Restrictions on Armed Personnel: Even if authorized under Law No. 6136 with a valid carrying permit, it is strictly prohibited for public officials on duty and all visitors to use the rides and attractions while carrying firearms, sharp objects, or piercing tools in any manner, in accordance with life and property safety protocols. Due to the nature of the rides and attractions, which involve high speeds, sudden maneuvers, and physical motion, there is a risk of dropping a weapon, accidental discharge, or causing harm to the surroundings. Therefore, the responsibility for the safe handling and secure storage of any weapon rests entirely with the visitor. Visitors who violate this rule by boarding a ride without declaring or by concealing a weapon accept that they are solely responsible for any material or moral damages, as well as any accidents involving third parties that may occur. In such cases, they acknowledge in advance that park management has the authority to immediately terminate their visit and notify law enforcement authorities.
36. GENERAL PROVISIONS AND LEGAL NOTICES
    • • Acceptance of the Rules: By purchasing a ticket for Vialand Theme Park and/or entering the park, you are deemed to have read, understood, and accepted these Theme Park General Rules. These rules are published at the park entrance and on our website: https://www.vialand.com/en/kurallar
    • • Right to Amend: Vialand Theme Park management reserves the right to amend these general rules and conditions whenever deemed necessary. Any changes will enter into force on the date they are published on our website and at the park entrance. Visitors are advised to review the most current rules before their visit.

VIALAND PARKUR RULES

1. The use of all units within the Vialand Parkur area is subject to a separate fee.
2. Fairground games, dryers, souvenirs, food and beverages, and photo services are not included in the ticket price and are subject to separate charges.
3. No refunds can be processed for Vialand Parkur tickets.
4. The operation of entertainment units within Vialand Parkur may be affected by force majeure events beyond the facility's control, such as adverse weather conditions, periodic or emergency maintenance, natural disasters (earthquakes, floods), general power outages, strikes, lockouts, or decisions by authorized authorities. In such cases, the business shall not incur any liability for compensation. You may obtain information from Vialand Parkur officials regarding units closed during the day for technical maintenance.
5. It is forbidden to bring food, alcoholic, or non-alcoholic beverages into the Vialand Parkur area.
6. It is forbidden to bring flammable substances, weapons, sharp objects, or explosive materials into Vialand Parkur. Such items detected during entry checks will not be allowed inside; items constituting a criminal offense will be immediately reported to judicial authorities. The business is not responsible for the safekeeping of these items.
7. Pets are prohibited from entering Vialand Parkur. However, "Guide Dogs" accompanying disabled guests and possessing the necessary certifications are exempt from this prohibition, subject to relevant legislation.
8. It is forbidden to bring items such as frisbees, balls, or similar objects that may pose a danger to visitors or an obstacle to staff, as well as equipment such as scooters, skateboards, bicycles, roller skates, or similar gear that may affect pedestrian traffic. Visitors arriving with such equipment must leave them in the lockers at the entrance area. Staff may intervene regarding items not left in lockers or detected being used within the park to be returned upon exit; if rule violations persist, the business reserves the right to remove the visitor from the park. The business is not responsible for the safekeeping of these items.
9. In accordance with Law No. 4207 and relevant legislation, the use of tobacco, tobacco products (electronic cigarettes, heated tobacco products, etc.) is strictly prohibited in indoor areas and designated non-smoking outdoor areas within Vialand Parkur. Administrative sanctions and penalties for behaviors contrary to this prohibition are specified based on Law No. 4207 and related laws.
10. Vialand Parkur Management or persons authorized by the management have the right to prevent entry or remove visitors from the park in cases of theft, aggressive behavior, disregard for park rules, queue-jumping, or failure to comply with safety rules that jeopardize peace and security. No ticket refunds will be issued for removals carried out under this scope. The business reserves the right to identify rule violations via camera recordings or official reports.
11. All photographs, videos, and sound recordings taken by you are for your private use only. It is strictly forbidden to use, reproduce, or publish these recordings for commercial purposes or in a manner that violates the personal data of third parties, such as sharing without consent. Legal and criminal liability arising from the recording of third parties belongs entirely to the visitor who took or shared the recording. The use of professional filming equipment (tripods, external lights, etc.) is prohibited without written permission.
12. Our park is monitored by a camera system for security reasons. You can access the Clarification Text regarding your personal data processed via camera recordings at: https://www.vialand.com/en/kvkk-ve-bilgi-toplumu-hizmetleri.
13. Entertainment units always carry a certain level of risk. The visitor declares that they are aware that Vialand Parkur activities involve physical risks due to their nature and that they participate by accepting these risks. By participating, you accept the natural risks that a reasonable person should be aware of. When using the units, you should view this as an exercise in decision-making and behave correctly. The business's responsibility is limited to operating the units according to standards and taking necessary safety measures. It is mandatory to comply with written warnings and limitations on the units and verbal instructions from staff. The visitor is responsible for any negative outcomes resulting from actions contrary to safety instructions.
14. Companions are responsible for the persons they accompany, and visitors under the age of 15 are not allowed to enter the park alone. The companion of a visitor under 15 cannot be younger than 18 (eighteen) years old. Companions are exclusively responsible for all actions, safety, and compliance with park rules of the minors they accompany. The obligation of supervision and oversight of minors within the park belongs entirely to the companion; the business cannot be held responsible for damages resulting from the companion's failure to fulfill this obligation.
15. For your safety and comfort, all units have limitations regarding health status, weight, height, age, and requirements for a companion. These restrictions are determined in line with international safety standards and manufacturer instructions; visitors are obliged to comply with these limits on the warning signs located at unit entrances. The business has the authority to refuse entry to visitors whose physical structure or health status does not meet the announced limits for their own safety.
16. Physical fitness requirements are sought for unit usage safety and technical restrictions. Visitors must be free from any potential medical adversities. If you have uncertainties regarding your health or experience mental, physical, or chronic problems, please seek a doctor's advice. For our guests with disabilities, please see our Disability Policy on our website or contact our call center (0850 210 85 63).
17. Visitors must not have conditions such as heart conditions, neck, back, or waist problems, unremoved stitches, or high blood pressure. This list is not exhaustive and includes all similar chronic or temporary conditions that could be affected by vibrations, height, or sudden movements. The business cannot be held responsible for damages incurred by visitors who use units by concealing their condition.
18. Except for cases of intent or gross negligence, the business's liability is limited to the ticket price paid by the visitor. Our business is not responsible for indirect damages, loss of profit, or non-pecuniary damage claims.
19. Specific restrictions are shown on rule signs and controlled by staff. Please pay attention to and comply with these restrictions.
20. In accordance with Vialand Parkur safety rules, entering units with sandals, slippers, or similar open-toed shoes is strictly prohibited.
21. Responsibility for valuable items belongs to the visitor. Paid lockers are available.
22. Users with long hair must tie their hair back and not untie it until the end of the activity.
23. It is forbidden for users to attempt to put on or take off safety equipment. All procedures related to safety equipment are carried out solely and exclusively by responsible instructors or staff. Any risks or damages arising from the visitor's unauthorized interference with the equipment shall be considered the visitor's full fault and shall absolve the business of responsibility.
24. In addition to mobile phones, watches, and personal items, necklaces, bracelets, and rings with stones must be removed.
25. The user is obliged to inform staff about what needs to be known regarding their health status.
26. Within the framework of safety measures, the use of selfie sticks and action cameras is prohibited in Vialand Parkur units due to the risk of dropping them or causing harm to surrounding visitors.
27. Sold tickets or cards are non-transferable and cannot be resold. If tickets obtained through unauthorized platforms or persons are detected, the business reserves the right to cancel these tickets and refuse park entry to the visitor holding them. In this case, the ticket fee will not be refunded, and legal action may be taken.
28. Tickets gifted in social media campaigns, events, and fair organizations cannot be sold to another person for money or offered for sale on social media platforms or online. Such tickets will be canceled.
29. Vialand Parkur may change the Terms of Service at any time, and these changes take effect on the date of publication on the website. The visitor is obliged to read the full and up-to-date Terms of Service published at https://www.vialand.com/en/kurallar before entering Vialand Parkur. For every visitor, the Terms of Service in effect on the date of entry apply. The visitor declares that they have read, understood, and accepted the park rules.

DISABILITY POLICY

1. Our disabled guests are required to enter the Theme Park with their companions.
2. The companion must observe the whole embarkment to assess the suitability of the disabled guest and comply with all the signs. In case of any doubt, the person must not be allowed. Attendants cannot assess the suitability for embarkment but they can assess the suitability for embarkment restrictions and make a decision based on physically visible features.
3. Individuals who prove they have a disability of 50% or more with an official document (a document issued by the relevant government agencies: Prime Ministry Disability card or White Card) can enter the Theme Park with a discounted ticket.
4. If you have any questions, please contact the customer service or the park infirmary before queueing.
5. The companions of the persons concerned assume full responsibility for the decision to board, taking into account the physical capabilities of their dependants, safety signage, the assessment of the nature of the trip and inherent risks of riding the amusement devices.
6. In cases where companions have to assist the disabled person to sit up and down, the staff member on duty may assist but is not authorized to lift the disabled person because he or she is not familiar with safe lifting techniques depending on his/her disability.
7. The attendant may prevent the disabled person from boarding if there is an evident risk to their health.
8. Restriction rules were revised on January 1, 2019 and are subject to changes without notice.

TICKET RULES

1. Your ticket is only valid for Vialand Theme Park. Guests must keep this ticket with them for the period of time the ticket is valid.
2. Tickets must be original, have the date of issue on them and be submitted before such date. Attendants may request IDs and matching signatures, when necessary. Keep your ticket/invoice with you until the end of your visit. Legal action will be taken against counterfeit tickets or fraudulent use.
3. With Vialand Theme Park daily entrance tickets, you can benefit from all rides in the park throughout the day. However, fairground games, dryers, souvenirs, catering and photo services are not included in the ticket price and subject to separate fees.
4. Vialand Theme Park tickets cannot be refunded or canceled.
5. Vialand is not responsible for lost tickets.
6. Sold tickets cannot be transferred to another person or resold
7. For tickets supplied from different institutions, agencies, and persons other than Vialand's own sales channels and the institutions and agencies with which Vialand cooperates, our guests are excluded from the scope of services such as assurances, ticket changes, and insurance offered by Vialand. Theme park authorities have the right to confiscate the ticket if the above_mentioned issue is detected.
8. You can re_enter the Theme Park with a re_entry seal
9. For pregnant women, a free ticket will only be issued if it is determined that the pregnancy prevents her from using the ride (on the Theme Park day), the operations department will decided whether or not to issue this ticket.
10. In case of price differences arising from deals and discounts, it is not possible to change the ticket unless the terms of the deal and discount allow.
11. Vialand reserves the right to offer deals at any time. Our guests, who have purchased tickets in advance, are not entitled to claim the price difference that arise between the price of the purchased ticket and the price of the ticket on the deal.
12. The limitation on the number of tickets for children or infants that can be selected with each full or 60+ ticket is 3.
13. If a ticket for children or infants is purchased with a full ticket, at least one of the purchasers of two full tickets must be 18 and above.
14. At least 1 person in families, student groups and other groups must be above 18.
15. Tickets gifted in social media offerings and event and fair organizations cannot be sold to another person for money or offered for sale via social media channels and online. Such tickets are canceled
16. Those between 0 - 3 are not Charged!

TICKET CHANGE RULES

1. Only the date can be changed on the ticket. Return processes and rules do not apply to change of other information.
2. There are strictly no changes possible after the ticket date has expired.
3. Tickets purchased online or via the call center but not printed may be changed until 3 pm on the date of purchase via the call center and the online purchase.
4. Tickets purchased from the ticket offices or mobile ticket offices may not be changed online. In order to make the change, it is necessary to apply to our call center or the Theme Park ticket offices until the ticket date at the latest.
5. When a higher priced ticket is exchanged for a lower priced ticket, the price difference will not be refunded. If the ticket is changed to a ticket with a higher price, the difference will be charged. When you want to change the tickets purchased at the discounted price, the prices on the newly selected ticket date are valid, so the difference is collected.
6. For all printed ticket changes, the receipt or invoice must be physically returned to the ticket office along with the ticket. Unreturned tickets will not be refunded.
7. Printed tickets can only be changed at the ticket offices until the ticket date.

PROMOTIONAL TICKET SPECIAL RULES

In addition to the general rules mentioned above, the following special rules apply to PROMOTIONAL TICKETS.

1. Discounted ticket classes do not apply to promotional tickets.
2. Promotional prices do not apply to group sales.
3. The number of daily promotional tickets offered for sale is limited to quota.
4. Vialand reserves the right to offer deals at any time. Our guests, who have purchased tickets in advance, are not entitled to claim the price difference that may arise between the price of the purchased ticket and the price of the ticket on the deal.
5. In case of price differences arising from deals and discounts, it is not possible to change the ticket unless the terms of the deal and discount allow.

GROUP RULES

1. Guests who benefit from group discounts when buying the tickets must enter as a group.
2. Group discounts do not apply to promotional tickets.
3. At least 1 person in families, student groups and other groups must be above 18.

PRIVACY POLICY

FAST PASS

Fast Pass Rules

1. Fast Pass wristband is not VIP but only a queue area devised to make you save time. All the rules and limitations applicable within the park and other rides also apply to this area.
2. 4 people are let in from the Fast pass queue for each round.
3. It does not grant the right to select seats in the rides.
4. Fast pass wristbands are valid for one day.
5. Fast pass wristbands cannot be resold or returned.
6. Fast pass wristbands only give short queue priority.
7. Fast pass wristbands are valid for one guest.

How does Fast Pass work

1. Buy your FAST PASS wristband from our points of sale.
2. Please go to the ride for which you would like to use the FAST PASS service.
3. Move to the queue area of the ride marked FAST PASS.
4. A limited number of guests with the FAST PASS wristband are allowed in the rides.
5. When it is your turn, show your FAST PASS wristband to the operator.

VIALAND ANNUAL CARD USE RULES

1. Vialand Cardholders are obliged to protect their cards
2. Vialand Card is non_transferable, non_refundable and non_resaleable
3. Under no circumstances may the Vialand Card be used by anyone other than the holder
4. If the card is found to be used by someone else, Theme Park staff have the right to confiscate the card, Vialand has the right to cancel the annual pass without refund under these circumstances
5. In case of loss of the card, Vialand Tema Park Guest Relations should be contacted or the Call Center should be called. Replacement of the lost annual card is subject to a fee
6. Vialand Card is valid for 1 year from the date of purchase and provides unlimited entry every day Vialand Theme Park is open during the validity period
7. Vialand Track units and additional services such as souvenirs, cafeteria and restaurant, photo shoots within the Theme Park are subject to additional fees.
8. Vialand Card holders are obliged to present their cards and ID cards if requested by the officials
9. The usage period of the Vialand Card purchased online starts as of the date of purchase
10. Children under the age of 15 who are Vialand Cardholders may enter the Theme Park with a companion at least 18 years old
11. Vialand Cardholders accept that they have read and approved the Theme Park General Rules, all of which are published on www.vialand.com. In case of non_compliance with the rules, Vialand management reserves the right to cancel the card and not allow entry to Vialand
12. Vialand cardholders accept and declare that they are obliged to comply with the Rules in order to use their right of entry
13. Vialand reserves the right to suspend the entrance of the cardholders to the Theme Park for up to 120 days during the year due to weather conditions, maintenance and security reasons and also to limit the number of people who can enter with the Vialand Card on special days(public holidays, concerts, event days, etc.), and the Cardholder is obliged to follow the suspension and limitations that may be applied from the announcement to be made on the website at least 24 hours before the relevant date
14. Our guests who purchase Vialand annual passes are obliged to read and approve all agreements presented to them at the time of purchase (online / box office)